Resetting it yourself

1. Go to portal.dmu.gr and enter your email address as usual.
2. On the password screen, click Forgot password below the password field.
3. We email a 6-digit verification code to your address.
4. Open the email and copy the code (it's at the top, in big bold digits).
5. Type the code on the next screen, then choose a new password and confirm it. The same password rules from Setting your password apply — strength indicator turns green when your choice is accepted.
6. You're signed in.

The verification code is single-use and short-lived (a few minutes). If you don't see it, check spam, then hit Resend — a new code invalidates the previous one, so always use the most recent.

What about MFA?

The password reset doesn't bypass two-factor authentication. After you set a new password, the portal still asks for your second factor (authenticator code, email code, or security key — whichever you set up). That's the whole point of MFA: a leaked password shouldn't be enough.

If you've also lost access to your second factor, see MFA & Security → Lost device / locked out. Recovering both at once needs us to help — there's no fully self-serve path because it would weaken the protection.

I never received the code

Most reset emails arrive within seconds. If yours doesn't:

• Check spam / junk. Verification codes are the most commonly spam-filtered email we send. Mark our address as not-spam so future codes land in the inbox.
• Wait a minute, then click "Resend". Sometimes the first attempt gets delayed by your mail provider.
• Confirm the email address. If you typed it wrong on the email-address screen, the code went to the wrong inbox. Go back and re-enter it.
• Account email outdated? If you've changed providers and the registered address no longer reaches you, you can't receive the code at all — see "I no longer have access to that email" below.

I no longer have access to that email

If the email on the account has been closed (you changed jobs, the domain moved, the inbox was deleted), the self-serve reset can't reach you. We need to verify your identity another way and update the account email before you can reset the password.

Reach out and tell us:

• The old email address the account was registered with.
• The company name the account belongs to.
• A new email address you'd like to use going forward.

We'll usually ask one or two questions to confirm it's really you (an old invoice number, a project name, a phone callback to a number we already have on file), and once we're satisfied we'll update the address. After that, the standard reset flow above works normally.

Forgotten by an admin or staff member

If you're a team admin and another person in your company has forgotten their password, the answer is the same: they reset it themselves using the steps above. We don't expose other people's password recovery to account admins — every user does their own reset on their own email.

If they can't (lost email access, no longer with the company), contact us via How to reach us and we'll work with the account admin to transfer access or deprovision the user.

What we'll never do

We won't:

• Email you your old password (we don't have it).
• Email you a new password (it's something only you should know).
• Ask you to email or message us your password — under any circumstance. If you receive an email claiming to be from us asking for a password, it isn't from us. Forward it to us at [email protected] and we'll take it from there.