For brand-new projects (a new website build, a fresh brand identity, anything with bespoke scope), the marketplace isn't the right path — those go through the Brief & proposal flow as a real project.

Who can use the marketplace

Only users with the Admin role on your company can open the Marketplace section. Manager and Financial Specialist roles don't see it in the menu. If you log in and the Marketplace is missing, ask the company's portal Admin to place the order — or ask us to upgrade your role if you should have access.

What you can buy

The Marketplace landing has tiles for each category:

• Domains — search, register, transfer in.
• Emails — mailbox plans for a domain (new email organisation or seats on an existing one).
• Hosting — hosting plans for a new website.
• SEO — SEO subscription packages.
• Maintenance — website maintenance plans for a site that doesn't already have one.

Each category landing has its own browse / configure flow before adding to the cart.

The flow

1. Open Marketplace from the customer menu.
2. Pick a category tile (Domains / Emails / Hosting / SEO / Maintenance).
3. Browse and configure what you want. For domains: search the name you want, pick the TLD. For others: pick a plan, configure quantity, etc.
4. Add to cart.
5. Open the cart, review the line items and totals.
6. (Optional.) If we've given you a promotion code, enter it on the Stripe Checkout screen — see Coupon codes.
7. Click checkout. You're handed off to Stripe Checkout to enter card details.
8. Stripe confirms the payment. You're redirected back to the portal's success page.
9. We provision the service and it appears in the relevant list (Domains, Subscriptions, etc.).

Payment for marketplace purchases

Marketplace checkout uses Stripe Checkout — card payment on Stripe's hosted page. Neither the portal nor we ever see your card number.

This is the one place customers pay us by card. Project invoices and recurring renewal invoices use bank transfer (or cash up to €500) — see Payment methods.

What appears after a purchase

Depending on what you bought:

• Domains show up in your Domains list once registered (usually same business day).
• Email mailboxes / orgs appear in Emails.
• Hosting and Maintenance appear as Subscriptions and link to the website they cover.
• SEO plans appear in Subscriptions and on the related website's detail page.

Each marketplace purchase also generates a proper invoice that lands in your Invoices list once the payment clears — see Receipts & records.

Cancellation

Marketplace purchases follow the same rules as anything else. Recurring subscriptions you bought through the marketplace can be cancelled by emailing us — see the Cancelling section of Renewals. Domain registrations can't be unregistered (they're real registrar records with fees), but they can be left to lapse at renewal if you don't want them anymore.

If you make a marketplace purchase by mistake and want to undo it right after, email us as soon as possible — we can refund within a short window before provisioning locks in.