• Inside the portal, scoped to your services — each website, domain, and email org has its own status indicator on its detail page. Best for "is my site up?"
• status.dmu.gr — our public status page, showing the health of every piece of DMU infrastructure (servers, services, third-party providers we depend on). Best for "is anything broken at DMU more broadly?" No login required; anyone can open it.

When something looks off, the typical flow is to check your service's indicator first; if that's red, glance at status.dmu.gr to see whether it's an isolated issue on your service or a wider incident.

Per-service status — inside the portal

Each service type has its own status indicator scoped to your account:

• Website status — top of the Information card on each website's detail page (Websites → click a row).
• Domain status — on each domain's detail page (Domains → click a row), under Domain Details.
• Email organisation status — top of the Details card on each email org page (Emails → click a row).

What the website states mean

The most actionable status for most customers, because "is my site up?" is the question that comes up the most.

• Online — every health check we run is passing. The site is reachable, the response times look normal, the TLS certificate is valid.
• Partially Offline — at least one check is failing but the site isn't fully down. Common cause: a specific page returning an error, or a slow database query affecting some traffic. We're usually already investigating when you see this.
• Offline — the primary health check is failing. The monitoring fires an alert to our inbox; an entry in the website's updates feed will follow as we work through it during business hours.

If a site shows Online but you're seeing an actual problem, the status indicator hasn't picked it up yet — tell us. Health checks run on a schedule, not in real time, and they can't catch every kind of issue (e.g. a form submission failing silently while the page itself loads fine).

Where the data comes from

Website status is driven by external uptime monitoring — the same monitoring that alerts our team. The indicator on your portal is read-only; we can't change it manually to make a site look "Online" if monitoring says otherwise.

We don't run a 24-hour on-call rotation. Alerts during business hours (Mon-Fri 09:00-18:00 Athens time) get a prompt response; alerts outside those hours wait until the next working day unless someone happens to be online. See Response times for the full picture.

The wider view — status.dmu.gr

status.dmu.gr is the public dashboard for everything DMU runs. It groups checks by category:

• Infrastructure — our servers, databases, load balancers, and the network in front of them.
• Internal services — the portal itself, our internal tooling, the bits of the platform you don't see directly.
• Customer-facing services — generic uptime of the hosting tier your sites run on.
• Third-party providers — the upstream services we depend on (registrar, email provider, payment processor, monitoring vendor, etc.).

Each item has a current status and a small history strip showing recent uptime. Active incidents have a short note explaining what we know.

The page is public — no DMU portal account needed. Bookmark it; it's the most useful place to look when you're not sure whether a problem is yours or ours.

The per-service indicators in the portal show your service's reachability; status.dmu.gr shows the infrastructure underneath everyone's services. Both can be useful at once — your portal indicator might be green while a third-party we depend on is having trouble, or vice versa.

What to do when a status is red

• Don't panic. Most outages are short and we're already on them.
• Cross-check at status.dmu.gr. An active incident there explains a lot of red indicators at once.
• Check the updates feed for the affected service — we post status updates there as we triage.
• If it's urgent and you've heard nothing, contact us through the channels on How to reach us. Phone is best for time-sensitive issues; email if you're documenting for your records.

What we don't show as a status

A few things you might expect a status for, but where the portal doesn't surface one:

• Email deliverability. Whether your outgoing mail is reaching recipients depends on the recipient's spam filter, not on our infrastructure. If something's not arriving, send us the test message and the recipient's domain and we'll trace it.
• DNS propagation after a change. DNS changes can take hours to spread globally. We don't expose a live "propagation %" — just expect a few hours and contact us if it's still wrong after 24.
• Search-engine rankings. These are reported in your monthly SEO reports, not as a live status.