If you've signed any of these as part of your engagement, the signed version is the one that governs your relationship with us. The links below are to the current published version on the public site.
Terms of Service
The rules that govern our services and your rights as a user. The umbrella document — covers acceptable use, account responsibilities, intellectual property, liability, and what happens when either side wants to end the relationship.
Privacy Policy
How we collect, use, store, and protect your personal data. Covers what we capture during normal portal use, what we share with third parties (and when), how long we keep things, and what your rights are under GDPR.
Data Processing Agreement
The GDPR-compliant processor obligations that apply when we handle personal data on your behalf — for example, the data flowing through your website's contact form, or mailbox content for the email service we host. Most business customers should countersign this alongside their first proposal.
dmu.gr/legal/data-processing-agreement
Service Level Agreement
Availability targets, response times by severity, and the service credits that apply if we miss them. Customers on SLA-bound engagements have this referenced in their proposal; without an explicit SLA, the practical response times described in Response times apply instead.
dmu.gr/legal/service-level-agreement
Email Policy
Acceptable use and security rules for the business email accounts we host. Covers what mailboxes can and can't be used for, anti-spam expectations, what gets a mailbox suspended, and how we handle deliverability complaints.
Asking us about any of these
Reach out via How to reach us for specific questions. Some sections are deliberately broad (legal documents have to cover edge cases); we'd rather explain in plain language how something applies to your specific situation than have you puzzle through the wording alone.
- GDPR / privacy / data-export requests — write to [email protected], which goes directly to the people who handle these.
- Negotiating changes — a redlined DPA, a custom SLA, bespoke terms in the contract — is a [email protected] conversation rather than a customer-support one.
- General questions on what something means — [email protected] is fine; we'll route to the right person internally.