Welcome to the Customer Docs — your reference for working with DMU. The sections of this knowledge base follow the same order most projects move through: from the first conversation, through your proposal and account setup, to your services going live and the ongoing billing that follows.

You don't need to read everything in order. Use the sidebar on the left to jump straight to the topic you need, or follow the journey end-to-end from this page onward.

Start here

• Initial contact — what to expect when you first reach out, and the information that'll help us give you a sharper answer sooner.

What's in the rest of the docs

• Brief & proposal — the discovery process and the proposal that lands in your inbox.
• Account creation — your DMU portal account: the welcome email, signing in for the first time, setting your password.
• Proposal acceptance — reviewing and accepting your proposal inside the portal.
• Payment — your first invoice and how to pay it.
• Services & monitoring — once you're live: domains, websites, email, status, logs, SEO reports, maintenance schedules.
• Subscriptions & billing — ongoing renewals, additional orders, past invoices.
• Help & support — when you need a human.