Bank transfer — primary method

The default way to pay any invoice or project-phase payment. We hold four accounts — Eurobank is our preferred account if you have a choice. The others are equally valid; pick the one that costs you the least in transfer fees.

The same details are reprinted on every proposal and every invoice, so you can also copy them from there.

• Pay to any of the four — but if you bank with Eurobank yourself, a same-bank transfer there is usually instant and free. Otherwise pick the one with the lowest fee from your side.
• The payment reference is the invoice number we ask you to use. It's what lets us match the incoming money to the right invoice automatically. We can match unreferenced payments too, but it takes longer.

After you send the transfer, we mark the invoice as Paid once it arrives in our account. For domestic Greek transfers that's usually the same day; SEPA transfers from elsewhere in the EU typically clear within 1-3 working days.

If a payment doesn't appear within a few days of when you'd expect, reply to the invoice email with the transfer details (date, amount, reference) and we'll trace it from our side.

Cash — for smaller invoices

We accept cash payments up to €500 including VAT per invoice. This limit comes from Greek B2B regulations on cash transactions; we can't legally take cash payments above that threshold.

To pay in cash:

• Get in touch (reply to the invoice email or call) to arrange a time.
• Bring the exact amount; we issue a payment receipt at the moment of payment and the invoice is marked Paid on the spot.
• Same-day update in the portal once we're back at our desks.

For anything above €500 incl. VAT, use bank transfer instead.

Card payment (Stripe) — marketplace only

Stripe handles two parts of your billing with us:

• Marketplace purchases — extra domain registrations, additional email mailboxes, hosting upgrades, anything bought via the in-portal Marketplace. You enter card details at Stripe Checkout when you buy.
• Recurring subscription renewals — hosting, maintenance, SEO retainers, any subscription set up through the marketplace. The card you used at checkout becomes the card on file, and Stripe charges it automatically on each renewal date.

You enter card details on Stripe's hosted page; neither the portal nor we ever see your card number.

You can add, update, or remove cards yourself from Billing Details in the customer menu — it opens our Stripe-hosted billing portal. See Renewals — Managing payment methods for the full walkthrough.

The Marketplace and Billing Details sections are only visible to users with the Admin role on your company; Manager / Financial Specialist roles can't reach them.

What's not on Stripe

Project invoices — the one-off, phased billing for project work — are not charged through Stripe. We issue those manually and they're paid by bank transfer or cash above. See Your first invoice for the project-billing model and Paying an invoice for the bank-transfer flow.

What we don't accept

• Cheque — not processed.
• Cryptocurrency — not currently supported.
• PayPal — not currently supported.

If a method you'd prefer isn't listed above, ask — we'd rather know than have you delay paying because we missed an option.

Greek VAT and the reverse-charge

Greek customers pay 24% VAT, included on the invoice.

EU customers from outside Greece may qualify for the reverse-charge mechanism: you provide a valid EU VAT number, we configure your customer record accordingly, and the invoice is issued without VAT (you account for it in your own country). The first invoice issued under reverse-charge will note this on the document itself.

If you're outside the EU, VAT handling depends on the service. We confirm the treatment with you in the proposal.