When you need a human. The right channel for the right question, plus what makes a ticket easy to resolve and the formal policies underneath the day-to-day.

In this section

• How to reach us — email, phone, office, the contact page, the structured forms on our support hub.
• Response times — what to expect by channel and severity, and how the SLA fits in.
• What to include in a ticket — the details that get a faster, sharper answer.
• Legal & policies — Terms, Privacy, DPA, SLA, Email Policy — direct links to the formal documents on dmu.gr/legal.