The list

Open Subscriptions from the customer menu. Each subscription appears as a card with:

• Status icon — green tick for healthy active subscriptions, red alert for past-due or cancellation- pending, grey for canceled.
• Product name and quantity — e.g. Basic Maintenance or Light Hosting × 1.
• Status label — Active, Past Due, Canceled, or the cancellation reason if a cancellation is pending.
• Related website — link through to the website detail page if the subscription is tied to one.
• Price — the per-cycle cost in your invoice currency (usually EUR).
• Next payment date (or Cancels At / Cancelled At for subscriptions with a cancellation set).
• Billing interval — Monthly, Yearly, or whatever cycle the subscription is on.

The list is yours to browse — no actions are available directly from the cards on the customer side.

Status values

• Active — subscription is current; next renewal is scheduled, no overdue invoice.
• Active (cancellation pending) — subscription will stop at the end of the current period. The Cancels At date is when it stops. Until then it's still running and still billed for the period in progress.
• Past Due — last renewal invoice wasn't paid in time. The service may still be running depending on grace period, but it needs paying. See Renewals for what to do.
• Canceled — subscription has ended. No more invoices will be issued. The Cancelled At date is when it stopped.

How subscriptions are billed

Subscriptions auto-renew on their billing date — the card on file with Stripe gets charged automatically. You don't pay each cycle by hand. See Renewals for the full cycle, the upcoming-charge notice email Stripe sends a few days before, and what to do if a charge fails.

You can add, update, or remove the cards Stripe uses for renewals from Billing Details in the customer menu (Admin role only). It opens our Stripe-hosted billing portal.

What customers can and can't do

• View every subscription's status, price, next payment date, billing interval, related service.
• Manage payment methods that renewals are charged against — via Billing Details (see above).

What you can't do from this view:

• Cancel a subscription directly. We handle cancellation on the staff side after a request — see Renewals for the process.
• Change the billing interval or quantity. Same path as cancellation: ask us.
• Upgrade a subscription (e.g. Basic → Standard maintenance). This is also a staff-side action; we'll prorate the change and issue the difference.

We deliberately don't expose self-serve cancellation because most subscriptions are tied to a live service (your hosting, your maintenance plan) — cancelling without a conversation tends to break things. Asking us takes one email and we do it cleanly.

Subscriptions linked to websites

If a subscription has a Related Website link in its card, that subscription appears in the Subscriptions section of that website's detail page as well. The display is the same data, just from the other angle — useful if you're already on a website page and want to see what's billed against it.

Not the same as project payments

Subscriptions and Project Payments are two separate billing systems with separate menus:

• Subscriptions are recurring, billed by Stripe, auto-charged on a card.
• Project Payments are the one-time phased billing for a project — paid by bank transfer or cash against an invoice we issue manually. See Your first invoice.