What it looks like

• Subject: Welcome to DMU Portal
• From: the DMU portal mail address
• Body: a short confirmation that your account is ready, plus a Login to DMU Portal button that opens portal.dmu.gr.

The email does not contain a password or a magic sign-in link. The button is a convenience — clicking it is the same as typing the URL yourself. You set your own password during first sign-in, with a verification code we email you at that point.

When to expect it

We send the welcome email at the moment your account is created — usually right after we've agreed your project goes ahead and the team needs you to have portal access (to view a proposal, accept it, see your first invoice, and so on).

I can't find it

Try these in order:

1. Check spam / junk. Most missing welcomes are filtered there.
2. Search for the subject line Welcome to DMU Portal across all folders — not just inbox.
3. Confirm we have the right email address. If you gave us a different address than the one you're checking, the email is waiting in the other inbox.
4. Ask us to resend. Reply to any thread with our team, or write to the address on the How to reach us page. We can also re-create the account under a different email if the original isn't usable.

You don't strictly need the welcome email to sign in — going directly to portal.dmu.gr and using your account's email address works exactly the same way.